AAI Terms of Service For Automation Anywhere University


These terms of use (the “TOU”) bind the customer, the company the customer represents, and the company that registered the customer (collectively, “You”) to the terms and conditions set forth herein in connection with Your use of Automation Anywhere, Inc.’s (“AAI’s”) training course content, software, mobile applications, or any third-party’s connected applications, services, or other offerings on the Automation Anywhere University™ website (collectively, the “Services”). By using any of the AAI Services, You agree to become bound by these terms. If You do not agree to all these terms, click on the "cancel" button and do not use the AAI Services.

User Credentials

By using You acknowledge and agrees that Your user ID and password ("Participant Account") is for Your exclusive use only. Use or sharing of Your credentials with another user is not permitted and is cause for immediate blocking of Your access to the website, the Services, and termination of this Agreement.

You agree to immediately notify AAI’s Support Team if You become aware of or have reason to believe that there is any unauthorized use of Your account credentials. AAI shall not under any circumstances be held liable for any claims related to the use or misuse of Your account credentials due to the activities of any third party outside of AAI’s control or due to Your failure to maintain the confidentiality and security of Your account credentials.

Intellectual Property Rights and Confidentiality

AAI and its licensors own and reserve all right, title, and interest in and to the AAI products and Services. AAI grants You a limited, non-exclusive, non-transferable license for You to access and use the Services only for educational purposes through completion of the training course. You grant AAI and its contractors a worldwide, non-exclusive, right to use, copy, distribute, create derivative works based on, display, and perform any of Your content created during the Services as reasonably necessary for AAI to provide You the Services. You agree that with respect to any feedback or suggestions you provide at any time concerning the Services (“Feedback”), AAI will own such Feedback and may, in its discretion, use same for any purpose, including using, modifying, and incorporating Feedback into AAI’s products and services. You agree to assign any and all intellectual property rights to Your Feedback to AAI.

The Services and any information provided therein constitute AAI’s Confidential Information as that term is defined in the non-disclosure agreement You signed with AAI (the “NDA”). The NDA is deemed valid and is incorporated into this TOU as it applies to the Services here.

Usage of Personal Information of Participants

AAI reserves the right to use Your picture in any promotional material distributed by AAI. Further, AAI may use Your personal information to inform You about other certification training courses offered by AAI. However, AAI shall not distribute or share Your personal information with any third-party marketing database or disclose Your personal information to any third party except on a case-to-case basis after proper verification of such third party if required under any applicable law.

Limitation of Liability

Neither AAI nor any of AAI’s directors, officers, employees, consultants, agents or other representatives, subsidiaries, affiliates, licensors, suppliers, advertisers, or sponsors are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including without limitation, damages for loss of business, loss of data or lost profits), under any contract, negligence, strict liability, or other theory arising out of or relating in any way to the Services. Your sole remedy for dissatisfaction with the Services is to stop using them. The sole and exclusive maximum liability to AAI for all damages, losses and causes of action, whether in contract, tort (including without limitation, negligence) or otherwise, shall be the total amount paid by You to AAI, if any, to use the Services. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to You. No communication of any kind between You and AAI or a representative of AAI constitutes a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in this TOU. Multiple claims will not increase the monetary damages limit stated herein. You agree that the damage exclusions in this TOU shall apply even if any remedy fails of its essential purpose.

AAI periodically schedules system downtime for the services for maintenance and other purposes. Additionally, unplanned system outages may occur. You agree that AAI has no responsibility and is not liable for: (a) the unavailability of the Services including those provided on Third Party Platforms; (b) any loss of materials, data, or transactions caused by such system outages; (c) the resultant delay, mis-delivery, or non-delivery of data, transactions or any other information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation, any companies or servers hosting the Services or any Internet service providers. The limitations of liability herein will survive any termination of this TOU.


You hereby indemnify, defend, and hold harmless AAI and its affiliates, officers, directors, agents, partners, employees, licensors, representatives, and third-party providers from and against all reasonably foreseeable losses, expenses, damages, costs, claims and demands, including but not limited to reasonable attorneys' fees and related costs and expenses, arising out of Your breach of any terms hereunder. AAI reserves the right, at AAI’s own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and in such case, You agree to fully cooperate as reasonably required with such defense and in asserting any available defenses. This term will survive any termination of this TOU.

Term & termination

This TOU will become effective upon Your creation of a Participant Account and use of the Services and will remain in effect until You cancel Your Participant Account or AAI terminates your use as provided in this TOU, whichever is earlier.

AAI reserves the right to terminate your use of the Services and block Your access thereto with immediate effect by sending a written notice through email to You if such termination is made as a result of Your misrepresentation, misconduct, default, or breach of any of Your obligations under this TOU ("Event of Default"). On the occurrence of any Event of Default, AAI shall be authorized to exercise all the rights and remedies under this TOU or applicable law or available in equity to seek indemnification for any loss or claim resulting from any such event of default.


If You have a complaint or concern, You must contact AAI’s support team at This email address is being protected from spambots. You need JavaScript enabled to view it. to engage in good faith resolution before further escalation. Most disputes can be resolved that way. Neither failure nor delay on the part of You or AAI to exercise any right, remedy, power, or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. Neither You nor AAI will deem a term of this TOU waived, and no breach consented to, unless the party waiving or consenting sends that waiver or consent in writing to the other party (email to suffice). Finally, if You or AAI waive any rights or consent to any breaches in one instance, this shall not constitute a waiver of any other rights or consent to any other breach of this TOU.